Return Policy

Last updated January 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Samet Dönmez
Attn: Returns
Unit 56829, Courier Point, 13 Freeland Park, Wareham Road
Poole, Dorset BH16 6FH
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. If you want, we can make your refund to your wallet balance instantly. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

 ●     Gift cards   
 ●     Downloadable software products   
 ●     Some health and personal care items   
 ●     Book with obvious signs of use   
 ●     CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened   
 ●     Any item not in its original condition, is damaged or missing parts for reasons not due to our error   
 ●     Any item that is returned more than 30 days after delivery

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

 ●     Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, you may email us at [email protected] or by post to:

Samet Dönmez
Unit 56829, PO Box 6945
London W1A 6US
United Kingdom